Business Administration
What Is Involved In Studying This Course?
Level 2 will help you gain practical know-how in providing routine and more complex administrative support.
At Levels 3 and 4, you can build on your achievements to gain greater technical and managerial skills, as well as supervising others and contributing to the wider strategy of your organisation or department.
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What Careers Can This Lead To?
A qualification in Business Administration can help you succeed in a support role in any size or type of organisation.
These roles include:
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Secretary
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Receptionist
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Administrator
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Personal assistant
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Office supervisor team leader
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Manager
Customer Service
What Is Involved In Studying This Course?
Depending on which level you take, you'll cover areas such as:
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Communicate using customer service language
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Communicate using social media
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Follow the rules to deliver customer service
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Maintain a positive and customer-friendly attitude
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Deal with customers face to face
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Do your job in a customer friendly way
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Organise the delivery of reliable customer service
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For this qualification in Customer Service you learn either in a group setting with a training provider or through training at your workplace.
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What Careers Can This Lead To?
These qualifications can help you get ahead in almost any industry, as good customer-service skills are essential for many jobs.
Those looking to start a customer-service focused career may want to take these qualifications as part of an Apprenticeship.
The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience.
Hairdressing
Level 2 will suit you if you have some experience in the Hairdressing and Barbering industry. You want to be a Junior Stylist.
There are three qualifications available at this level:
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Level 2 NVQ Diploma in Hairdressing
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Level 2 NVQ Diploma in Barbering
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Depending on the qualification you choose, you complete between six and nine mandatory units and a range of optional units. Mandatory units include:
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Advise and consult with clients
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Shampoo, condition and treat the hair and scalp
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Cut hair using basic techniques
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Develop and maintain your effectiveness at work
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Optional units include:
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Plait and twist hair
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Fulfil salon reception duties
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Perm and neutralise hair
Beauty
Level 2 Technical Certificate in Beauty Therapy
Study theoretical aspects of the subject and apply them to practical tasks.
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Compulsory topics include:
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Anatomy & Physiology
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Principles of practice for Beauty Therapists
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Hair removal treatments
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Facial and skin analysis
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Manicure treatments
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Pedicure treatments
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Light cured gel polish
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Lash and brow treatments
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Apply makeup services
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Learners will also be able to choose additional optional topics, including:
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Making skin care treatment
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Tanning treatments
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Introduction to the spa industry
Management
Level 3 Diploma in Team Leader
Results for you
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Effectively support and develop individuals and teams to achieve objectives and improve performance
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Develop your skills in building a high-performance team
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Drive your own personal development and develop your ability to manage self and others
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Effectively develop and build relationships with customers, teams and management
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Develop your knowledge and skills in how organisational strategy and culture are developed and how to communicate effectively
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Effectively problem solve and make decisions that meet the businesses needs
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Manage and protect business data while using and benefiting from different technologies
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Develop your skills in supporting organisational governance including HR systems, legal requirements and how to manage performance
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Develop your project management capabilities to effectively deliver projects
Level 5 Diploma in Management
Results for you
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Drive your own personal and professional development to ensure performance and growth
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Develop strong communication skills, which build effective relationships and enables results
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Develop your skills in managing individuals and teams while empowering others to succeed in their individual roles and shared objectives
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Develop your communication business planning skills to effectively share strategy and plans
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Develop your operational planning and management skills, understanding the use of technology and data to support and deliver plans
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Develop your financial planning skills and ability to manage budgets
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Develop your project planning skills in order to plan projects, recognise and overcome barriers while making decisions
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The management qualifications and short courses will benefit your career and future developments, you will be an asset to your company, confident and stretched to your full potential.
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